Skills are important for product managers, but it's their behaviors that make the real difference. The EPICC framework identifies five key behaviors that help product managers close the gap between the current state of their product and its future potential.

A case study on how Verizon changed their culture and how they work to embed the customer at the heart of all of their decisions.

Liberty Insurance recognized the need to have a scalable platform for their business - but the legacy tech held them back. To achieve this they needed a new stack and new ways of working.

When adopting agile processes you need companies that empower teams to deliver. The challenge is that this conflicts with the culture of a lot of companies. To improve your processes you need to start with the culture.

Research that sits on a shelf is demoralizing and wasteful. Researchers can use insights from education theory to make insights stick and help teams build better, more customer-aligned products.

Ease of use and security can be at odds and friction is the tool that designers can use to balance these competing concerns. See how HSBC add friction to their designs to improve security.

What kind of team would we want if we did not know what roles we would play in the team?