“Customer intuition is the ability to understand and anticipate customer needs, pain points, and behaviours throughout the product lifecycle.” When a new Chief Product Officer arrived at Docusign, the research team got a request that sounded both important and slightly impossible: build stronger customer intuition across the organisation. Marine Palamutyan
“Having a seat at the table means the ability to influence with valued impact so that when we set the train on the tracks, we know we’re going in the right direction.” - Paul Strike If you have ever been asked to “just mock it up” five minutes before
“There’s power in the making. You can control the conversation and bridge the communication gap by making.” The Problem Is Not Talent, It’s Being Stuck Christina Goldschmidt is redefining design’s Role at Warner Music Group, framing “being stuck” as the real enemy of product teams. Not lack
“Data is the lifeblood of a company. It’s more important today than it ever was because of AI.” Ed Lovely Reinvention as an Operating Habit IBM has been around for more than a century, and Seth framed that longevity around a single consistent thread: reinvention. The point was not
“The magic doesn’t happen from the smartest person in the room. It happens when cross-functional teams make great music together.” The Myth of the Solo Hero Jeff Chow (Chief Product & Technology Officer at Miro) walks onto the stage and immediately does what great product leaders do: he lowers the